Browsing the "Kudos" category...
Costco +1
A shout out to the nice people at Costco. I needed them to bend the rules to our mutual benefit. It would have been easy to hide behind the rules. But they recognized the opportunity and rose to the occasion.
Bravo Zappos, Bravo
It’s in the way that you use it.
It can’t be easy being Zappos. They have raised the bar. Now they have to meet it. Every time.
Thanks to the footbed incident, I finally had a need to call Zappos customer service. It is a much more soothing experience when a vendor starts by accepting their failure and moving forward to making things right.