Customer Service on a Roll

Well, well, well, customer service isn’t dead yet. My bank slapped me with an excess transaction fee, so I got on my high horse and cruised over to my local branch to hash things out. They talked me down, explained that Federal regulations limited saving accounts to six electronic transactions a month, and waived the fee.

My prospects of changing the Federal regulation seemed pretty slim, so I got started on getting my transactions under control. What pushed me over the top were three automatic withdraws going to my mutual fund company, so I gave them a call to see what we could do. They’ve run into this problem before and suggested that I consolidate the three withdraws into one and then exchange from that one into the other two.

I know that I’m a curmudgeon. But if I keep having good experiences like these, there may be hope for me yet.