The light dawns. Zimran points to an AT&T Wireless customer service meltdown, which goes a long ways towards explaining our previous customer service woes. In our latest interaction, they’ve asked us to pay via paper check rather than via electronic checking. So much for the efficiency of online banking.

They also have the very annoying tendency of dunning for payment while we’re on the road. If it’s coincidence, then their timing is remarkable. If it’s deliberate, then the implied threat of service termination is reprehensible.