I filed a customer support case with a software vendor today. I don’t want to pick on anyone in particular, but I’ve had similar issues before. So here we go.
- I’m very happy that you have memorized your telephone number and extension. But would you please slow down when you leave it on my voice mail.
- It’s good to know that I need to supply more information. But it would be so much better to know exactly what information you need. If it is too complex for a voice mail, then you could type it into my case log.
- Thanks for letting me know that you’re out of the office tomorrow. But don’t you think that makes the previous point that much more pertinent?