Dear Customer Support

I filed a customer support case with a software vendor today. I don’t want to pick on anyone in particular, but I’ve had similar issues before. So here we go.

  1. I’m very happy that you have memorized your telephone number and extension. But would you please slow down when you leave it on my voice mail.
  2. It’s good to know that I need to supply more information. But it would be so much better to know exactly what information you need. If it is too complex for a voice mail, then you could type it into my case log.
  3. Thanks for letting me know that you’re out of the office tomorrow. But don’t you think that makes the previous point that much more pertinent?